Refund policy
Return & Refund Policy
Last updated: September 18, 2026
At DECORVELA, our products are carefully handmade, packed, and inspected before dispatch. Due to the nature of our products, all purchases are final and we do not accept returns or provide refunds for change of mind, incorrect selection, personal preference, or any other reason, except in cases where the product is received damaged or defective.
1. No Return & No Refund Policy
DECORVELA does not offer returns or refunds on products once an order has been placed and delivered.
We do not accept returns or refund requests for reasons including, but not limited to:
-
Change of mind
-
Incorrect product selection
-
Incorrect size, colour, design, or quantity selected by the customer
-
Personal preference or expectations regarding appearance
-
Products that are no longer required
-
Products that have been used, washed, altered, or damaged after delivery
-
Minor variations in handmade products
-
Delay caused by the customer being unavailable to receive the order
Please carefully review the product details, images, description, size, colour, and other specifications before placing your order.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
-
Your order number
-
Clear photographs of the damaged/defective product
-
Photographs of the packaging received
-
An unboxing video, if available
Our team will review the information and determine whether the issue qualifies for a replacement or refund.
If the damage or defect is confirmed to have occurred before or during delivery, DECORVELA may provide a replacement product or refund, depending on product availability and the circumstances of the case.
3. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery with photographs of the product and your order details.
After verification, we will provide an appropriate resolution, which may include replacement of the incorrect product.
4. Handmade Product Variations
DECORVELA products are handmade and may have slight variations in:
-
Colour
-
Shape
-
Size
-
Texture
-
Stitching
-
Finish
These minor variations are a natural characteristic of handmade products and will not be considered defects or grounds for return or refund.
The product you receive may therefore have slight differences from the product photographs shown on our website.
5. Order Cancellation
Once an order has been confirmed, cancellation may not be possible if the order has already been processed, customized, packed, or dispatched.
If you wish to request cancellation, please contact us as soon as possible at:
Cancellation requests will be considered only if the order has not yet entered processing or dispatch.
6. Refund Processing
Refunds are applicable only where DECORVELA has approved a refund under the damaged/defective product policy or another legally applicable circumstance.
Where a refund is approved, it will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
7. Important Information
Customers are requested to inspect the package and product immediately upon delivery.
For damaged or defective products, notifying us within 48 hours of delivery will help us investigate the matter and provide a resolution.
DECORVELA reserves the right to review each damage or defect claim individually. Refunds or replacements will not be provided where the damage has occurred due to misuse, improper handling, washing, alteration, accident, or normal wear and tear after delivery.
8. Contact Us
For any questions regarding a damaged, defective, or incorrect product, please contact us:
DECORVELA
Email: india.decorvela@gmail.com
Website: www.decorvela.com
Please note: Except for eligible cases involving damaged, defective, or incorrectly supplied products, all DECORVELA purchases are final. No returns or refunds will be provided.